Registration and Billing
In order to use some of our services, we ask our customers to give us contact information (name, address and phone number). We use this information to contact customers about services or products that may interest them. We also ask our customers to give us their e-mail addresses and credit card information for certain services. We DO NOT distribute e-mail addresses or phone numbers outside of OptionVue Systems, its parent, subsidiaries, affiliates and strategic business partners. We DO NOT disclose credit card information to any entity other than credit card processing companies that assist us in billing customers for goods and services.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to our customers’ contact or sensitive Information.
Communications from the Site
Special Offers and Updates
We send all new clients a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services and special deals. If a user wishes to subscribe to our newsletters, we ask for contact information such as name and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.
On rare occasions it is necessary to send out a strictly service related announcement for OptionVue software users. For instance, if our data services are temporarily interrupted or serious software problems occur we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the user’s wishes.
Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Sharing With Third Parties
We do NOT share our customers’ e-mail addresses with third parties, except for when required by law (see legal disclaimer). In order to present our customers with potentially interesting opportunities, we do occasionally send promotional emails on behalf of certain third parties. We believe that our customers will benefit from these arrangements, but out of respect of our clients’ privacy, we will remove such information from disclosure upon request (via opt-out request via iContact or by e-mail by our customers.
Third Party Intermediaries
We use a credit card processing company to bill users for goods and services. Subscribers to our real-time data service, RealTime, are reported monthly to the exchanges in accordance with the exchange agreement signed by customer. These companies do not retain share, store or use personally identifiable information for any secondary purposes.
Our customers are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. Customers who no longer wish to receive our newsletters and promotional communications via e-mail may opt-out of receiving these communications by clicking on the link provided in the e-mail or by sending us an e-mail.
We take every precaution to protect our customers’ information. When customers submit sensitive information via our website, their information is protected both online and off-line. When our registration form asks users to enter sensitive information (such as a credit card number), that information is encrypted and protected with the best encryption software in the industry – SSL.
We also do everything in our power to protect user-information off-line. We restrict all of our customers’ information to our offices, and only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.
Correcting/Updating/Deleting/Deactivating Personal Information
If a customer’s personally identifiable information changes (such as zip code, phone, e-mail or mailing address), or if a customer no longer desires our service, we provide a way to correct, update or delete/deactivate the customer’s personally identifiable information. This can be done by e-mailing our Customer Support or by contacting us by telephone or postal mail as listed on our Contact Us page.
Notification of Changes